Networking and Special Events



Special Networking Offer


Register for BOTH the HDI Service Management Conference AND either the HDI Support Center Director OR Knowledge Management Foundations pre-conference workshop and receive a ticket to Monday Night Football’s Patriots vs. Dolphins game.

Seating is limited, call 877.707.5657 for availability and registration.

New England Patriots vs. Miami Dolphins

Monday, October 4 | 8:30 PM
HDI guests will enjoy premium seating in the Hall of Champions Group Suite. The well-appointed group suite features luxurious oversize seats, a mouth-watering buffet, an open bar, and televisions to keep up with all the action from around the league.

Package includes:
  • Bus Ride to/from Hotel
  • Private Entrance at Gate E
  • Game Day Buffet
  • Open Bar (inclusive of domestic beer, wine, soda, and water)
  • Miami Dolphin Alumni Visit


Tour of Terremark’s NAP of the Americas® Data Center

Tuesday , October 5 | 9:30 AM – 12:30 PM
Terremark Worldwide (NASDAQ:TMRK) is a leading global provider of IT infrastructure services delivered on the industry’s most robust and advanced technology platform. Join this site tour and visit some of the most fascinating areas of this co-location facility, including the colo floor, meet-point room, generator rooms, and the Network Operations Center. Includes a live demo of their Enterprise Cloud portal where clients can provision a server in 9 minutes or less. Learn more.

Limited to the first 40 conference attendees registered.


Tuesday Evening R&R (Reception and Roundtable)

Tuesday , October 5 | 5:30 PM – 7:30 PM
Tuesday evening reception and roundtable, facilitated by members of the Miami HDI Local Chapter and HDI Forums, will highlight the impact that networking - both locally and nationally – can have upon your career and your operations. It’s FREE and open to all IT service and support professionals, registration required.


Welcome Reception in the Service Management Expo Hall

Wednesday, October 6 | 5:30 PM – 7:30 PM
This reception provides the perfect opportunity for you to mingle with colleagues in a relaxed environment while browsing support industry solutions from our top industry vendors.


Service Management Exhibit Hall Prize Giveaway

Thursday, October 7 | 2:00 PM – 2:15 PM
Everyone loves a winner, and everyone loves to win! Don’t miss your opportunity to win exciting prizes donated by exhibitors. Simply visit participating exhibitors and register to win a wide variety of great prizes such as iPods, gift cards, cool tech tools, and much more.


Happy Hour Networking Cocktail Reception

Thursday, October 7 | 5:30 PM – 7:00 PM
InterContinental Miami Pool & Terrace
After a long day of learning, enjoy a brief respite. Gather around with conference attendees, unwind, and have a drink on us.

We’re sure you’ll find yourself continuing some discussions from your sessions or sharing great nuggets of information that you learned. Garner ideas from your peers and session leaders in this fun and relaxing setting. You won’t want to miss it.